Terms of Service
Last updated 12 November 2026
- Everything sold here is a virtual item for the Hawk Network Minecraft servers. It has no cash value.
- All purchases are final. We do not give refunds.
- Kit items, perks, ranks and prices can change or be rebalanced at any time.
- Monthly ranks renew until you cancel them.
- A chargeback or payment dispute gets the account banned.
Who we are
Hawk Network runs the Hawk FFA Minecraft server and this store. "We" and "us" mean Hawk Network. "You" means the person paying, and the Minecraft account the purchase is delivered to. By buying anything here you agree to these terms.
Hawk Network is not affiliated with, endorsed by or connected to Mojang AB or Microsoft. Minecraft is a trademark of Mojang AB.
What you are buying
Ranks, coins, the premium battlepass and anything else sold here are virtual items. Buying one gives you a personal licence to use it on our servers for as long as we offer it. You do not own it, it has no cash value, and it cannot be sold, traded for real money, transferred to another account or exchanged back into money.
Delivery
Purchases are delivered to the Minecraft username you enter, normally within a few minutes of payment. Check the username before you pay: we deliver to the name you typed. If something has not arrived after 24 hours, contact support with your receipt and we will deliver it.
No refunds: all purchases are final
Our products are digital and are delivered straight away. At checkout you ask us to deliver immediately and you confirm that you lose your 14-day right to cancel once delivery has started. After that the purchase is final and we do not give refunds, in full or in part, including if you change your mind, stop playing, bought the wrong thing or no longer want it.
This does not take away rights the law says cannot be removed. If a purchase was never delivered or does not work as described, tell us and we will deliver or fix it, and refund it only where the law requires us to.
Items, perks and prices can change
Hawk FFA is a live game that we keep balancing. You accept that kit items, perks, ranks, coin values, crate contents, battlepass rewards and prices can be changed, rebalanced, renamed, replaced or removed at any time, without notice. What a rank or item does today is not a promise of what it will do later. Changes like these do not entitle you to a refund or compensation.
The premium battlepass covers the season it was bought for and ends when that season ends. Price changes never apply to a payment you have already made.
Monthly ranks
A monthly rank is a subscription. It renews automatically every 30 days and your payment method is charged each time, until you cancel. You can cancel at any time from Manage subscription. When you cancel, the rank stays until the end of the period you already paid for, and that period is not refunded. If a renewal payment fails, the rank is removed. If we change the price of a subscription you hold, we will email you before the next renewal so you can cancel first.
Chargebacks and payment disputes
If you have a problem with a payment, contact support first. If you open a chargeback or payment dispute with your bank, card provider, PayPal or Stripe, the Minecraft account the purchase was for is banned from Hawk Network, along with any accounts linked to it, and what was bought is removed. The ban stays unless the dispute is withdrawn and the payment is settled.
Rules and bans
Purchases do not put you above the server rules. If you are muted, kicked or banned for breaking them, temporarily or permanently, you are not entitled to a refund and a running subscription is not paused or cancelled for you. Cancel it yourself if you no longer want it.
Under 18
If you are under 18 you need permission from a parent or guardian, and from the person whose payment method is used, before you buy.
Payments
Payments are processed by Stripe. We never see or store your card details. Prices are in pounds sterling (GBP) and include any tax we have to charge. Your bank may add its own currency fees.
The servers
We try to keep the servers online but do not promise that they will always be available. Downtime, maintenance, resets, new seasons and game updates do not entitle you to a refund. We may change or close a server or the whole network. If we ever plan to close for good we will try to give notice first.
Our liability
As far as the law allows, our total liability to you for anything to do with the store is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot legally be limited.
Changes to these terms
We may update these terms. The date at the top shows the latest version, and the version in force when you pay is the one that applies to that purchase.
Law
These terms are governed by the law of England and Wales. If you are a consumer living elsewhere, you keep any protections your own country's law says cannot be taken away.
Contact
Questions about these terms or a purchase: see Support.